Patient Navigator, Medicine - Cardiology

University Hospital

Posted 1 year ago

Listing Type: Nursing
Employment Type: Nursing
Shift: Variable
Education Level: BSN Required
Certificates: Not Stated
Experience Level: All|Experienced
Compensation: 49980

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Patient Navigator, Medicine - Cardiology

Job Title

Patient Navigator, Medicine - Cardiology

Job Number

18NSH97335

Job Location

Newark, NJ

Salary Range

PS22S: Min: $49,980.00 - Mid: $60,040.00 - Max: $71,390.00

Status

Regular Full-time

Job Posting Date

02-20-2018

Job Description

Qualifications: Bachelor’s Degree in a relevant field, plus 2 years of work experience in a healthcare environment dealing directly with patients.  Technical clinical experience a plus.  Candidates must be experienced and competent in a patient advocacy and/or customer service role. Some experience in an outpatient setting preferred.  Familiarity with medical terminology required.  Computer literacy with competence in Microsoft Office required.  Years of relevant experience and/or navigator training may be substituted for the degree requirement on a year-for-year basis.  Must possess excellent communication skills, strong organizational skills and be detail-oriented.  Must be able to work independently and as a member of a team and work flexible hours.  The preferred candidate will be friendly, outgoing, caring, empathic, dedicated, and resourceful.  Bilingual skills (English/Spanish) a plus.

Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to change.

Teamwork: Exhibits objectivity & openness to other’s views; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Responsibilities: The Patient Navigator serves as a chief contact for new patient appointments to the Liver Disease Center of Excellence. The Navigator is a patient advocate and will guide assigned patients through the health care system; ensuring appropriate appointments are given in a timely manner through guidelines agreed upon with the Medical Directors (Medical and Surgical). The Navigator will assist with access issues, develop relationships with referring health care providers and ensure the complete and efficient management of all referrals, including the acquisition of necessary patient-care materials and medical records. This individual will work with community groups to increase health awareness and provide health education. In addition, the Navigator will provide monthly statistics and referring patterns.

University Hospital offers a competitive salary & comprehensive benefits package including on-site child care. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit  www.uhnj.org/hrweb.

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