Case Manager RN - Utilization Management
North Memorial Health Care
Posted 4 months ago
Listing Type: Nursing
Employment Type: Nursing
Education Level: BSN Preferred
Certificates: Not Stated
Experience Level: All|Experienced
Requisition Number 19-0402
Post Date 3/8/2019
Title Case Manager RN - Utilization Management
Department Utilization Management
Job Group Specialized Care
Employment Type Full Time (Regular)
Hours Per Pay Period 80
Shift Length 8 Hours
Mandatory Call Requirement None
Mandatory Wknd Requirement Weekends By Dept Rotation
Description The Utilization Management RN, under the supervision of the Utilization Management Manager, acts as a support resource to the Medical Staff of North Memorial Health (NMH) and Maple Grove Hospital (MGH) in relationship to clinical documentation of admitted customers. The UM RN assess the documented medical necessity of each bedded patient to assist the MD as needed to determine an appropriate admission status. They provide clinically based information to assist with care coordination and support the delivery of quality customer care as efficiently as possible. The UM RN has accountability for assisting in ensuring quality clinical outcomes, and appropriate resource management related to admission, readmission, length of stay, extended stay, avoidable days and discharge planning. They work with the medical and care teams (nursing, social services, therapies, and ancillary departments) to ensure the customer is receiving the right care, at the right level across the continuum. Additionally, they know the disease, trajectory of illness, treatment plan, standard of care for the diagnosis, expected outcome, and Length of Stay (LOS) for the case type. They work with all admissions (bedded customers) excluding any customers in the Emergency Department Finally, they UM RN actively and consistently demonstrates the mission, vision, values and guiding principles of North Memorial Health.
• Works in collaboration with the physicians, physician advisor, members of the healthcare team and payers to address all clinical/customer/payer issues in a timely manner.
• Conducts assessment and care planning.
• Reviews documentation and completes an initial Inpatient screen to all customers for admission (Inpatient-IP, OBSERVATION/Outpatient-OBS, OPIAB/OP) appropriateness, uses system approved criteria (InterQual-IQ or Milliman Care Guidelines-MCG) to identify needs related to clinical outcomes, complex care coordination, and transition/discharge planning.
• Documents approved/appropriate status in EPIC- as communication mechanism to Case Managers/Social Workers for ongoing care progression.
• If a case fails the screening criteria, contacts the physician to review the documentation, requests further information/documentation to assure appropriate status is achieved or maintained.
• Refers cases to UM Physician Advisor when documentation does not support the status (specific screening) at time of admission.
• Communicates outcomes of UM Physician Advisor process to appropriate physician and documents in EPIC outcome.
• Reviews Observation cases daily to assess possible need for conversion in status.
• Reviews Inpatient cases as requested by payors/LOS parameters for discharge indications.
• Screens cases from an ongoing perspective as requested by external customers.
• When a clinical status changes, applies appropriate Condition Code (CC44- inpatient(IP) converted to OP/OBS or Occurrence Span code (OSC 72) OBS converted to IP) and documents in EPIC-claim info screen as well as note in customer progress notes.
• Communicates with Case Management/Social Services for status revision (may affect placement/coverage/customer satisfaction) so appropriate IMM/MOON may be issued.
• Documents status changes and how status change determinations were made in EPIC-Authorization/Certification Information account notes.
• Reviews EPIC Master Daily Schedule to assess for appropriateness of proposed surgical procedures.
• Reviews readmission chart to determine possible premature discharges.
• Reviews discharge chart to determine case/status completion.
• Reviews extended stay chart to assess for Medicare 20-day recertification documentation (medical necessity/ongoing appropriateness).
• Provides clinical information to reflect that customers are placed in the appropriate level of care.
• Addresses any issues related to status and clinical appropriateness on a concurrent and retrospective basis.
• Maintains awareness of relevant payor requirements, restrictions and reimbursement methods.
• Communicates reimbursement information to physicians/social workers/customers and families as appropriate.
• Assists in the identification and communication of any issues related to infection control, risk management, quality of care, and customer medical management, by reporting variance cases to appropriate departments for follow up.
• Adheres to the organizational policies and standards as well as standards from external regulatory agencies and accrediting bodies (i.e., JCAHO, CMS, Department of Public Health, etc.).
• Serves as a reference and resource for business office, medical records, compliance, partnering clinics and health care systems.
• Associate's Degree in Nursing and 3-5 years of Utilization Management/Review experience required.
• Bachelor’s Degree from an accredited school of nursing preferred.
• Three (3) to five years of previous acute care nursing experience required.
• One (1) year of direct utilization management, utilization review or case management experience required.
• Hospital utilization management, utilization review or case management experience required.
Knowledge, Skills and Abilities
• Knowledge of nursing theory and practice and primary care principles and practices.
• Knowledge of Medicare rules and regulations.
• Knowledge of current case management principles, utilization management, length of stay management, and/or transition/discharge planning.
• Knowledge of current nursing principles, techniques and procedures.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Strong communication skills with demonstrated ability to express ideas and information clearly and concisely in a manner appropriate to the audience.
License Requirement • Current licensure and registration as an RN in the State of MN.
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