Medical Assistant - Ortho/Mission

Doctor's Hospital at Renaissance

Posted 1 month ago

Listing Type: Nursing
Employment Type: Nursing
Shift: Days
Education Level: High School Degree Required
Certificates: Not Stated
Experience Level: All|Experienced
Compensation: NA

Job Title:   Medical Assistant - Ortho/Mission

Job Req # 23642

Department: 8999-RMF-Administration

Location: Doctors Hospital at Renaissance

Type of Position: Full-Time

Shift: Days - Hours Vary

City Edinburg

JOB DESCRIPTION:

POSITION SUMMARY:

The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills.

JOB REQUIREMENTS:

POSITION EDUCATION/QUALIFICATIONS:

High School/GED required
Excellent customer service skills
Computer skills required with knowledge of Microsoft Office suite
Good written and verbal communication skills required
Bilingual – English/Spanish, required

JOB KNOWLEDGE/EXPERIENCE­:

Minimum of one (1) year receptionist experience required
Previous experience in a high volume medical office setting is preferred
Medical terminology experience/education, preferred

POSITION RESPONSIBILITES:

Promotes the facility mission, vision and values by effectively communicating them to others.  Considers mission, vision and values in developing services, standards and practice
Physical Therapy evaluation, re-evaluation and treatment pre-authorization, management and tracking of treatment authorization date frames and applicable CPT codes
Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service.
Respect and maintain privacy and dignity of patients; assure confidentiality at all times
Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
Ability to take accurate and understandable messages and route them to the appropriate party as necessary
Make appointments for new and established patients
Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
File faxed/scanned information in charts for review by provider, if needed

Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
Communicating with patients and providers
Scheduling, canceling, and rescheduling patient appointments
Reminding patients of upcoming appointments and tracking missed appointments
Forwarding telephone calls appropriately and following up on return calls
Insurance verification and verification of patient demographics
Retrieving and filing of medical records and delivering to appropriate providers as needed
Weekly statistical reporting for Manager
Other copying, filing, scanning and faxing duties
Collecting co-pays and cash from patients, getting authorization on credit cards
Entering charges, payments, and daily balancing, as needed
Prepare and scan packets needed for billing company as needed
Participates in infection control, departmental training equipment training and organizational CQI activities

Other duties as assigned

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James Bone
James Bone


Doctor's Hospital at Renaissance

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Erin Quinn
Erin Quinn


Doctor's Hospital at Renaissance

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Rebecca Callaway
Rebecca Callaway


Doctor's Hospital at Renaissance

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