Patient Dining Assistant- Good Samaritan

Legacy Health

Posted 2 months ago

Listing Type: Nursing
Employment Type: Nursing
Shift: Days
Education Level: High School Degree Required
Certificates: Not Stated
Experience Level: All|Experienced
Compensation: NA

Job Title:

Patient Dining Assistant- Good Samaritan

Work Location:

Good Samaritan Medical Ctr campus - NW Portland OR

Department:

Food and Nutrition

Shift:

Day

Status:

Full time benefited, 36-40 hrs/wk

Budgeted Hrs/Wk:

40

Hours:

Sun-Thu 6:30am-3pm

Work Days:

Set schedule, with weekends

Job Number:

18-3481

Salary Min:

15.06

Salary Max:

20.15

Shift Differentials:

Eves $1.40/hr, Nts $2.50/hr

Bonus/Relo Eligible:

Critical To Fill:

Union:

Good Samaritan Local 49

Job Code:

02327

Job Description:

Patient Dining Assistant GS

Provides excellent customer service, acting as the Nutrition Services "greeter" who directly communicates with patients by telephone or in person. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patients capabilities to utilize the meal order system; completes calorie counts - recording patient intake; clearly communicates diet order restrictions to patient; participates as part of the food and nutrition team - with nurses, dietitians, and other staff. Takes patients' orders, menu choices for their meals or snacks. Accurately inputs menu selections, prints, meal tickets, responds to printed requests from nursing units, assuring patient choices are consistent with their diet orders.  

Equal Opportunity Employer/Vet/Disabled 

Job Qualifications:

Education:

High school diploma or equivalent required.

Experience in customer service environment, and computer operations required.

Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred.

Licensure/Certification:

Current Food Handler’s Certificate/Card for applicable County/State.

Skills:

Knowledge of specialized diets, hospital processes, medical terminology, along with emergency codes and responses are essential for this position.

Experienced in use of computers, with focus on data input, production reports/tallies.

Ability to work efficiently without direct supervision; time management skills are essential.

Ability to manage high call volumes – to courteously receive patient phone calls, process the information and accurately enter into computer system.

Demonstrates the ability to speak clearly and be easily understood in a positive and professional manner.

Ability to complete all conversations in a positive and helpful manner while meeting time management expectations.

Ability to understand and determine patient requests when language or communication style may be difficult to understand or other patient complications exist.

Ability to triage and manage requests to ensure that customer service and essential job functions are always maintained.

Ability to understand, operate and problem solve office equipment issues.

Ability to interact effectively with hospital and department computer software programs.

Ability to understand and utilize patient nutrition related information.

Ability to successfully negotiate patient meal choices during phone interactions.

  

Equal Opportunity Employer/Vet/Disabled

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